Shipping & Delivery Policy

01 Order Processing

Once your order is placed successfully, our team begins processing it. Processing includes verifying order details, confirming payment where applicable, preparing the product and arranging dispatch.

Processing time may vary depending on product availability, order volume, holidays and other operational circumstances. If there is a significant issue affecting your order, we will try to contact you using the details provided at checkout.

02 Estimated Delivery Time

Delivery timelines depend on your shipping address, courier service, product availability and the date your order is dispatched. Any available delivery estimate displayed at checkout or communicated by our team should be used as the reference for your order.

Unless a specific timeline is confirmed for your order, please treat delivery estimates as indicative rather than guaranteed. Unexpected delays may occur due to weather, transport disruptions, public holidays or other circumstances beyond our control.

03 How Your Order Reaches You

Our delivery process generally follows these steps:

04 Shipping Charges

Any applicable shipping or delivery charges will be displayed during checkout or communicated before you complete your order.

If free shipping or a promotional delivery offer is available, its eligibility conditions will be stated with the relevant offer. Please check your order summary before payment.

05 Delivery Address and Contact Details

Please make sure your full name, complete delivery address, PIN code and contact number are correct before submitting your order.

Incorrect or incomplete details may cause delivery delays or failed delivery attempts. If you notice an error after placing your order, contact us as soon as possible. Address changes may not be possible once the package has been dispatched.

06 Order Tracking

Where tracking is available, tracking details may be shared after your order has been dispatched. You can use the tracking link or reference provided to check the shipment status.

Tracking information may take some time to update after dispatch. If you have not received tracking details or need help with a shipment, please contact our support team.

07 Delayed or Undelivered Orders

Although we work to deliver orders within the estimated timeframe, delays can sometimes occur because of courier operations, weather conditions, public holidays, remote delivery locations or other unexpected events.

If your order appears delayed or the tracking status has not changed for an extended period, please contact us with your order number. We will review the available information and assist you.

08 Failed Delivery Attempts

Please ensure that someone is available to receive the package at the delivery address and that your phone number is reachable.

If delivery fails because the address is incorrect, the recipient is unavailable or the courier cannot complete delivery, the shipment may be re-attempted or returned to us according to the courier's procedures. Any additional shipping arrangements will be communicated where applicable and handled in accordance with applicable law.

09 Damaged, Incorrect or Missing Items

Please inspect your order after delivery. If your package appears damaged, an item is missing, or you receive a product different from what you ordered, contact us promptly.

Include your order number and clear photographs of the product and packaging, where possible, to help us review your concern. We will assess the issue under our Returns & Refunds Policy and applicable consumer protection laws.

10 Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible. We may be unable to change an order once it has been packed or handed over to the courier.

Eligible cancellations, returns and refunds will be handled according to our applicable policies and legal obligations.

11 Contact Our Support Team

For questions about shipping charges, delivery timelines, tracking, delayed shipments or delivery concerns, please contact MANTAMI using the details below. Include your order number when contacting us about an existing order.