Terms & Conditions

01 About MANTAMI

MANTAMI is an online fashion and clothing store offering products for customers who appreciate style, quality and timeless design. References to "MANTAMI", "we", "us" or "our" mean the business operating this website. "You" or "customer" means anyone visiting or purchasing from our website.

02 Use of Our Website

You agree to use our website only for lawful purposes. When using our website, you must not:

• Use the website for fraudulent, unlawful or misleading activities.
• Attempt to interfere with website security or normal operation.
• Submit false, inaccurate or misleading personal or order information.
• Copy, reproduce or commercially use our website content without permission.

We may take reasonable action against misuse of our website, subject to applicable law.

03 Products and Descriptions

We make reasonable efforts to display our products, colours, designs, sizes and descriptions accurately. However, the appearance of a product may vary slightly due to screen settings, lighting, photography or manufacturing variations.

Please review the product description, available size, price and other details before placing your order. If you need assistance, contact us before purchasing.

04 Prices and Product Availability

Product prices are displayed on the relevant product pages. Applicable taxes, shipping charges and other costs, where relevant, will be shown during checkout or disclosed before you complete your purchase.

Product availability and prices may change. Any change will not remove rights that you have under applicable law in relation to an order already accepted.

05 Orders and Acceptance

When you place an order, please ensure that your contact details, delivery address, product selection and other information are correct.

An order confirmation acknowledges that we have received your order; it does not necessarily mean that the order has been finally accepted. We may need to contact you to verify order details or address a genuine stock, payment, pricing or technical issue.

If we cannot fulfil an order, we will inform you and arrange any applicable refund in accordance with applicable law and our published policies.

06 Payments

Payments must be completed using the payment methods made available at checkout. Your order may be processed after the required payment confirmation is received.

Online payments may be handled by third-party payment providers and are subject to their applicable terms. MANTAMI will not ask you to disclose your UPI PIN, card PIN, banking password or OTP through email or customer support messages.

07 Shipping and Delivery

We aim to process and deliver orders within the estimated time communicated on our website or at checkout. Delivery times may vary depending on your location, courier availability, public holidays, weather or other circumstances beyond our reasonable control.

Please provide a complete and accurate delivery address and an active contact number. For shipping timelines, charges and further details, please refer to our Shipping Policy.

08 Returns, Exchanges and Refunds

Return, exchange and refund requests are handled according to our published Returns & Refunds Policy and applicable consumer protection laws. Eligibility may depend on the product, its condition and the reason for the request.

Please review our returns policy before purchasing. Nothing in these terms is intended to exclude any consumer rights that cannot legally be excluded.

09 Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may depend on the current order and shipping status.

Any cancellation charges, where applicable, will be disclosed and applied in accordance with applicable law. Refunds for eligible cancelled orders will be handled under our refund policy and applicable requirements.

10 Intellectual Property

Unless otherwise stated, the MANTAMI name, logo, website design, product photographs, graphics, text and other original website content belong to MANTAMI or are used with appropriate permission.

You may not reproduce, republish, distribute or commercially use this content without prior permission, except where permitted by law.

11 Privacy and Personal Information

We use personal information to process orders, arrange delivery, provide support and operate our website in accordance with our Privacy Policy and applicable law.

Please read our Privacy Policy to understand how your information is collected, used and protected.

12 Third-Party Services and Links

Our website may use third-party services, including payment gateways, delivery partners and external websites. These services may operate under their own terms and policies.

We are not responsible for the independent content or policies of external websites. This does not limit any responsibility imposed on us by applicable law.

13 Website Availability

We aim to keep our website available and functioning properly. However, temporary interruptions may occur because of maintenance, updates, technical issues or circumstances outside our control.

We may update or modify website features as needed, while respecting applicable legal obligations and consumer rights.

14 Limitation of Liability

To the extent permitted by applicable law, MANTAMI is not responsible for losses arising from improper use of the website, inaccurate information supplied by a customer or interruptions caused by factors beyond our reasonable control.

Nothing in these terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by law.

15 Governing Law and Disputes

These Terms & Conditions are governed by the applicable laws of India. Any dispute will be handled by the appropriate authority or court with jurisdiction under applicable law. Nothing in these terms takes away any statutory rights available to consumers.

16 Changes to These Terms

We may update these Terms & Conditions when our website, services or legal requirements change. The revised version will be published on this page with an updated date. Please review this page periodically for changes.

17 Contact Us

If you have questions about these terms, your order, delivery or any other shopping-related matter, please contact the MANTAMI team using the details below.