Privacy Policy

01 Information We Collect

When you browse our website or place an order, we may collect the following information, as applicable:

• Personal details: Your name, email address, phone number and billing or shipping address.
• Order information: Products purchased, order history, delivery details and order status.
• Payment information: Payment status, transaction references and related details provided by our payment partners. We do not intend to store your full card details or payment passwords on our website.
• Technical information: IP address, browser type, device information and website usage data.
• Communication details: Information you provide when contacting us for support, returns, exchanges or other enquiries.

02 How We Use Your Information

We use your information for legitimate business purposes, including:

• Processing, confirming and delivering your orders.
• Providing order updates, shipping notifications and customer support.
• Managing returns, exchanges, refunds and complaints.
• Processing payments and preventing fraudulent transactions.
• Improving our website, products and shopping experience.
• Sending promotional messages or offers where permitted and, where required, with your consent.
• Meeting applicable legal, tax, accounting and regulatory requirements.

03 Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep your shopping cart working, remember preferences, understand website traffic and improve website performance.

You can manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled. Where required, we will request consent for non-essential cookies.

04 Sharing Your Information

MANTAMI does not sell your personal information to third parties. We may share relevant information with trusted service providers when necessary to operate our business, including:

• Payment gateways and payment processing partners.
• Courier, shipping and delivery companies.
• Website hosting, security, analytics and technical service providers.
• Customer support and communication service providers.
• Government authorities or legal advisers when required by applicable law.

Such sharing is limited to what is reasonably necessary for the relevant purpose, subject to applicable law and appropriate safeguards.

05 Payment Security

Online payments may be processed by third-party payment providers using their own secure systems. Your payment may also be subject to the provider's privacy policy and terms. MANTAMI does not ask you to share your UPI PIN, card PIN, banking password or OTP over email or customer support messages.

06 Data Security and Retention

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss or disclosure. However, no online system or method of electronic storage can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary to fulfil orders, provide services, resolve disputes, maintain business records and comply with applicable legal requirements.

07 Your Privacy Rights

Subject to applicable law, you may request access to, correction of or deletion of your personal information. You may also withdraw consent where processing is based on consent, or opt out of promotional communications.

To make a request, contact us using the details below. We may need to verify your identity before processing certain requests. Some information may need to be retained where required by law.

08 Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies. We encourage you to review their policies before sharing personal information with them.

09 Children's Privacy

Our website is intended for general shopping by adults and individuals legally able to make purchases. We do not knowingly seek to collect personal information directly from children in violation of applicable law. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

10 Changes to This Policy

We may update this Privacy Policy when our business practices, website features or legal obligations change. Any revised version will be published on this page, along with an updated revision date where appropriate. We encourage you to review this page periodically.

11 Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or the personal information we handle, please contact the MANTAMI team.